Refund & Returns

Effective Date:  3rd July, 2026

At Antivirus Guard 360, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds, cancellations, replacements, and returns may be requested for products or services purchased through our website. Because many antivirus products are delivered digitally, refund eligibility is often more limited once a license key has been delivered or activated.

1. Digital Products

Most antivirus software, activation keys, subscription licenses, and downloadable products are delivered electronically.

Due to the nature of digital products, they generally cannot be returned after delivery or activation.

Please verify that the selected product is compatible with your device before completing your purchase.

2. Refund Eligibility

A refund request may be considered in the following situations:

• Duplicate payments for the same order.
• An order that cannot be fulfilled due to technical issues.
• Delivery failure where the purchased product is never received.
• An invalid or defective license key that cannot be replaced after verification.
• Incorrect billing caused by a system error.

Each request will be reviewed individually before approval.

3. Non-Refundable Situations

Refunds will generally not be provided if:

• A digital license key has already been delivered and successfully activated.
• The issue is caused by device incompatibility that existed before purchase.
• The customer purchased the wrong product after confirming the order.
• The product has been misused or shared with another user.
• The refund request falls outside the applicable eligibility period.

4. Replacement Policy

If a purchased license key is confirmed to be defective or unusable, we may first attempt to provide a replacement before issuing a refund.

Replacement requests should include:

• Order number
• Proof of purchase
• Error message or screenshots
• Device information

5. Technical Support Before Refund

Many software-related issues can be resolved without a refund.

Before approving a refund request, our technical support team may attempt to:

• Verify installation issues.
• Assist with activation.
• Troubleshoot compatibility problems.
• Resolve licensing errors.

Our goal is to ensure customers receive the full benefit of their purchase whenever possible.

6. Cancellation Policy

Orders may be cancelled before digital delivery or before services begin.

Once a license key has been generated, emailed, or activated, cancellation requests may no longer be eligible.

7. Refund Processing

Approved refunds are typically processed using the original payment method.

Processing times vary depending on your financial institution but generally range from 5–10 business days after approval.

8. Customer Responsibilities

Customers are responsible for:

• Reviewing product descriptions before purchase.
• Confirming device compatibility.
• Providing accurate billing information.
• Contacting support promptly if an issue occurs.

9. Fraud Prevention

To protect customers and maintain a secure purchasing environment, Antivirus Guard 360 reserves the right to refuse refund requests involving suspected fraud, chargeback abuse, unauthorized transactions, or misuse of our services.

10. Changes to This Policy

We may update this Refund & Returns Policy periodically to reflect changes in our products, services, or legal requirements. Updated versions will be posted on this page with a revised effective date.

Continued use of our website after changes are published constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding refunds, cancellations, replacements, or returns, please contact the Antivirus Guard 360 Customer Support Team using the contact information provided on our website.