Order Cancellation

Effective Date: 3rd July, 2026

At Antivirus Guard 360, we are committed to providing high-quality antivirus solutions and customer support. This Cancellation Policy explains the conditions under which orders or services may be cancelled. By purchasing our products or using our services, you agree to the terms outlined below.

Order Cancellation

Customers may request to cancel an order before the product has been processed, delivered, or activated. If your order has not yet been fulfilled, we will make reasonable efforts to approve your cancellation request.

Digital Products

Most products sold through Antivirus Guard 360, including antivirus software, activation keys, subscription licenses, and downloadable security solutions, are delivered digitally. Once a digital license key has been generated, emailed, or activated, the order is generally not eligible for cancellation because digital products cannot be returned after delivery.

Technical Support Services

If you have scheduled a technical support session and wish to cancel, please notify us as early as possible. Requests received before the scheduled service begins may be eligible for cancellation or rescheduling, depending on the nature of the service.

Cancellation Requests

To request a cancellation, please provide:

• Your full name
• Order number
• Email address used during purchase
• Reason for cancellation

Providing complete information helps us process your request more quickly.

Processing Time

Cancellation requests are reviewed as soon as possible. If approved, any eligible refund will be processed according to our Refund & Returns Policy and returned through the original payment method. Processing times may vary depending on your payment provider.

Non-Cancellable Orders

Cancellation requests may not be accepted in the following situations:

• The antivirus license key has already been delivered.
• The software has been activated or registered.
• Technical support services have already been completed.
• The order has been customized or specially prepared for the customer.
• The request is made after the applicable cancellation period.

Fraud Prevention

To maintain a secure purchasing environment, Antivirus Guard 360 reserves the right to refuse cancellation requests involving suspected fraudulent activity, unauthorized transactions, abuse of promotional offers, or violations of our Terms & Conditions.

Policy Updates

We may revise this Cancellation Policy from time to time to reflect changes in our services, business operations, or legal requirements. Any updates will be published on this page along with the revised effective date. Continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding cancellations or require assistance with your order, please contact the Antivirus Guard 360 Customer Support Team through the contact information available on our website. Our team is committed to responding promptly and providing professional assistance to ensure a smooth customer experience.